All of the doctors at The Doctor’s Office are dedicated, caring professionals who have chosen to practice medicine as the result of a heartfelt desire to help people.  The reality of medicine today is that the system is overburdened, physicians are being asked to handle more patients and a wider range of medical issues each day.   We ask that you please understand if you are kept waiting.  Please be patient.  We are doing our best and when your turn comes your concerns will also be given an appropriate amount of time and attention.

Doctor's Office Hours
Mon to Thu:   9:00 am - 8:00 pm
Fri:  9:00 am - 4:00 pm
Sat:  10:00 am - 5:00 pm
Sun & Holi:  12:00 pm - 5:00 pm
 
Ontario Health Cards
 It is a strict government policy that Ontario residents are required to present a valid Ontario Health Card each time they are seen by a physician.  It is very important that you inform the receptionist if there is any change in your personal information (i.e. address, telephone number etc.) or health card status.  Patients without a valid Ontario Health Card are required to make payment for services rendered at the time of their visit.  The same applies to services not covered by OHIP.  Travellers covered by private insurance will be asked to settle their account at the time of the visit.  We do not bill private insurance companies.

Appointment or Walk-in
You do not need an appointment to see a walk-in doctor.  When making an appointment with your family physician, the receptionist will ask about the nature of your problem to allocate the appropriate amount of time.  Multiple problems may require more than one appointment.

Cancellations
Cancellations should be made 24 hours in advance as this frees a spot for someone waiting for an appointment.  Missed appointments without prior notice will be charged a fee. 

Complete Physicals
Complete physicals are booked once a year and should be booked well in advance.  Yearly physicals give the physician an opportunity to assess you when you are healthy, renew prescriptions and discuss preventative health care.  Please arrive at least 10 minutes early for a physical.  The nurse will require time to do a preliminary work-up. 

Laboratory Test & X-ray Results
Due to the volume of test results coming to the clinic each day, normal results will not be reported to the patient.  We will contact patients with abnormal results or for tests that require a follow-up visit.  Pregnancy test results will be called to the patient.  If you wish to discuss test results with your physician, please book a follow-up appointment for one to two weeks after the tests are done.  The laboratory service is one we are pleased to provide to our patients.  However, please note, only tests accompanied by a requisition from a physician in our clinic can be processed due to government licence regulations. 

Telephone Calls
If you have a medical problem or question you wish to discuss, please make an appointment or come to the walk-in.  Most medical questions need to be dealt with by a physician in order to assess the problem and document matters properly. 

Prescriptions
It is the responsibility of the patient to arrange a follow-up appointment before a current prescription expires.  If a prescription renewal is necessary over the phone, there will be a $15.00 charge. 

Third Party Services
Third party services occur when a physician examines a patient for the purposes of filling out a report or a document that has been requested by someone other than a health professional.  We ask that you fax or mail this form to us to decide if a visit is necessary and to determine the cost.  Please do not book an appointment until the physician has reviewed the form.  This is not an OHIP covered service.